24freight monitors every shipment and follows up until there's an answer. When something goes wrong, it does the calling and mailing that follows: trucker rebooked, new depot slot, missing customs document requested, and more.
You've booked. Now you wait. No confirmation, no ETA, no reply to yesterday's email. So you send it again. And again tomorrow. In between, you log into the carrier's portal, and the airline's, and the terminal's, per shipment, per party, every single day.
Booking 8571: confirmation?
Re: Booking 8571
Re: Re: Booking 8571
Called, on hold
You ask. Nobody answers. So you type the same question again, or call and wait on hold, day after day, until someone finally replies.
A separate login for every carrier, terminal and depot. Checked manually, several times a day, per shipment, usually to find nothing changed.
The container lands and three things have to match on the same clock: release, a timeslot, a trucker. One of them moves and you redo the other two.
This isn't knowledge work. It's persistence. And it keeps you away from the work your customers actually value you for.
Everything you just did manually, 24freight does for you: the asking, the checking, and the rescheduling when something goes wrong. Same email, same portals, same phone.
01Point 24freight at the shipments that need follow-up, or connect your mailbox or TMS and it finds them itself. No new system to learn, and nothing changes for your counterparties.
02Status request, reminder after 24 hours, portal check in between, a phone call when email gets nothing. It does not forget a shipment and it does not stop at five.
03Vessel three days late: 24freight rebooks the depot slot, moves the trucker and tells the agent. Booking rolled: it collects the alternatives and puts them side by side.
04Everything lands in your inbox or TMS with the full thread attached. 24freight only asks you when there is a judgment call: extra costs, another route, a customer to warn.
24freight only talks to counterparties: carriers, airlines, agents, truckers. Customer contact stays human work.
Every message 24freight sends and receives sits in a log you can read at any moment.
Start with an approval step if you like: 24freight puts every message in front of you first. Switch it to autonomous once you trust it.
24freight simply uses email, portals and phone, the channels that already exist.
In 20 minutes we'll show you how 24freight would follow up on your open bookings. No slides, just the product, with an example from your own practice.